Many companies undertake BPM projects that, by automating only one part of the process, cause greater chaos that there would be without the intervention. That is why organisations must ensure that all parts of the process are automated correctly and orientated to clearly set objectives.
When starting a BPM project, you should consider the following keys that will make it a success.
Start with the simple thing
Before reinventing all your processes, it is recommended to start automating a single process that is relatively simple but at the same time visible and allows you to see the concrete benefits of BPM for the business.
Example: The correspondence process
Make continuous improvements within the processes
Whenever a process management starts, it should be clear that there is no ideal process, each process requires adjustments and continuous improvements to ensure offers real value.
Involve Key Actors
It is important to have the support of top management because not only the budget depends on them, but also the destination of the resources.
Instil a culture of change
A BPM project can never forget the personal factor. An assessment should be made of how the implementation of BPM will affect the organisational culture. Involve all necessary staff within the processes. This will result in greater efficiency, more satisfied users, less risk and a solid BPM project.
Training is undoubtedly one of the most important aspects of a BPM initiative. Some companies focus on the transformation of their processes and forget that without training any process can be executed successfully. It is necessary for people to understand why they need to change their practices, especially within their own role.
Have a futuristic vision
When the BPM project reaches maturity, it is important to have a future vision, to think about where you would like to take the company when the process has helped you successfully reach the objectives you set, and what technologies would serve for the continuous improvement of your processes.