At this point, many tasks have been systematised and many processes optimised, the great challenge is how to improve the capacity of systems to reach new requirements aligned with business objectives: to add new activities to the current ones, to combine multiple databases into one, interact and visualise processes on mobile devices and replace old information technologies. The trend today is oriented towards the paradigm of more efficient and effective processes.

To stay on top, companies must not only promote change from the inside but must also maintain their agility to be able to adapt quickly to markets, policies, regulations and business models in continuous development. Fortunately for them, there is a combination of two types of technology and business practices, Business Process Management (BPM) and Service-Oriented Architecture (SOA).

BPM: As a discipline in charge of defining what needs to be adapted to face the new challenges.

SOA: It’s what puts the means to achieve it and sets the way forward.

Analyst firm Gartner Inc says, «The combination of SOA and BPM is recommended as it results in an increase in benefits that are achieved faster than when either is used separately, especially for great initiatives».

Yes, BPM allows you to understand the internal operation of the company and even achieve the systematisation applied to certain processes; the arrival of Service-Oriented Architecture (SOA) means optimising these capabilities by providing them with the necessary flexibility.

Through the use of SOA as the basis for BPM, companies around the world continue to achieve better customer service and become more competitive as the most prominent benefits include:

  • Systematisation of processes in accordance with business rules.
  • Systematisation of new processes with greater speed.
  • Effective and timely interventions in processes in response to the needs of the company.
  • Avoid errors and reprocessing that can cause substantial losses to the business.
  • BPM and SOA, focus on improving business processes.
  • Run and adapt processes to work in a more dynamic way.
  • Visibility and transparency in processes.
  • Align IT investments with business needs.


In Process OnLine this combination is enhanced by our knowledge of BPM solutions where our expertise in conjunction with the appropriate technological solutions are exploited in favour of a profitable business and with all the competitive capabilities demanded by the current market. For us, it will always be a pleasure to respond to all the concerns and needs that may arise, so do not hesitate to contact us.

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