Phase 4: Rational Acceptance

Linked emotion: Frustration

As we overcome the previous phase, the team will begin to recognise that change is necessary. Change must be individual and not general, which means that all changes must work with the needs and expectations of all individuals to remove any doubts, frustrations or any desire to revert to previous methodologies and thus disorientate the process. This can be achieved by interviewing peroneal and increased open communication.

Phase 5: Emotional Acceptance

Related emotion: Nostalgia

At this point, the change is inevitable and there is no turning back. The employees know this and for this reason mood will diminish. But, now promotion can begin and gradually build confidence and expectation around the new reality. People start looking forward, rather than backwards. To help this phase go smoothly we recommend carrying out activities known as «rituals of separation», these can include:

– Write down the commitments to the change and the new processes accepted by all.

– Celebrate the current progress towards the new situation.

– Rename any parts of the organisation that have changed or developed.

Phase 6: The opening

Related emotion: Curiosity

In the next phase, employees will begin to look with curiosity and optimism at the new scenario. The goals are clear and realistic. At this stage progress is made as employees begin to see and be made aware of what is desired and how far away different goals are.

Phase 7: Integration

Linked emotion: Confidence

After a successful experience in creating change, further trust is generated and there are no longer any barriers. At this point employees will be ready to continue generating positive impacts and changing their processes. Their impact can be measured through periodic meetings where views and impressions are shared.

The better the process of change and its need are communicated, the more clarity one has about the subject and its future. It will be easier to overcome each of the stages and thus be able to objectively achieve new functions and act on plans.

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