The business process management (BPM) sector is undergoing a large shift as more organizations transform around digital technologies. With a greater emphasis on digital, many companies are realizing that the technology itself doesn’t necessarily change how they work. Instead, it optimizes their already existing operations. With BPM gaining such momentum, 2018 is a big year in terms of how businesses use the technology to change the way they meet customer demands. Here are three major BPM trends that we are witnessing now and will in the future:
1. Businesses are Transforming Customer and Employee Experiences
Many organizations are becoming acutely aware that they can’t make life better for their customers without eliminating the roadblocks that limit how employees handle key tasks. If workers are jumping through hoops to collaborate with colleagues, and access important data, those workers aren’t going to be able to support customer experience excellence.
BPM software streamlines the backend workings of an organization to create better employee experiences. This lays a foundation for smarter, more responsive customer interactions. All of this is made possible through a combination of process optimization and automation, transforming the way workers and customers engage with one another.
2. Organizations are Embracing RPA
Robotic Process Automation (RPA) allows organizations to capture data within backend systems and take action on that information based on predetermined parameters. In its simplest form, this innovation can be used for a simple workflow, but modern RPA solutions can incorporate artificial intelligence and robust analytics functionality to handle incredibly complex workflows.
RPA can connect processes, workflows, and applications out to the devices a user works on. As such, RPA can eliminate the manual processes that have long held companies back. All of this is happening as companies shift from having many divergent apps and services into one central platform. This brings us to our third major BPM trend.
3. App Platforms are Driving Digital Transformation
As BPM solutions continue to evolve, they are increasingly being built into app platforms. If a user needs an app to serve as a central hub for a product development initiative, the individual can:
- Drag-and-drop interface elements to craft a GUI.
- Use pre-built data workflows and APIs to pull the right data into the app.
- Establish user roles and permissions in a simple directory system.
- Leverage BPM tools to map out processes that interact with the app and automatically pull in relevant data, send notifications to stakeholders or otherwise streamline operations.
With platforms that are founded on BPM functionality, organizations can keep up with the enterprise app revolution. With BPM and backend security systems in place, contemporary app platforms are becoming central hubs for digital transformation, providing an avenue where data and processes flow freely within the controls that IT teams put in place.
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